Electronics & Accessories Retailer

Scenario

A consumer electronics retailer was losing chargeback disputes due to incomplete or late evidence submissions. Evidence gathering consumed 45+ minutes per case, spanning three different payment processors with different submission requirements.

Approach

Automated evidence pack assembly by pulling order, shipping, and communication data into structured response templates matched to each processor's requirements. Added deadline tracking and submission status monitoring across all active disputes.

Outcome

Evidence packs compiled in under 4 minutes per case. Structured packs generated for Stripe, Adyen, and PayPal with processor-specific formatting. Deadline tracking with automated alerts and complete audit log per dispute lifecycle.