Atlacis

Pay for work done, not seats filled.

No per-seat tax. No forced annual. Start with a scoped balance after demo. You only pay when Atlacis processes cases — returns, evidence packs, risk scoring.

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Why Atlacis is different

  • Returns platforms optimize the return experience. Atlacis optimizes return risk + loss.
  • Built for finance and dispute outcomes: activity logs, approvals, exportable reports.
  • Prepaid balance: set spend ceilings, track burn, reconcile to outcomes.

Pilot

Start here

Start with one workflow — returns, refund abuse, or chargebacks — and see results before expanding.

  • Single workflow with risk scoring and case routing
  • Rules engine with configurable thresholds
  • Activity log with full decision history
  • Standard Shopify integration
  • Email support
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Growth

All three workflows, approval flows, role-based access, and custom rule configuration.

  • All three workflows (returns, abuse, chargebacks)
  • Approval flows for high-risk cases
  • Role-based access (up to 10 seats)
  • Custom rules and routing
  • Shopify + additional integrations
  • Priority support
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Scale

Custom deployment, advanced integrations, SLA-backed support, and unlimited seats.

  • Everything in Growth
  • Unlimited seats with granular permissions
  • Custom integrations + API access
  • Evidence pack templates per processor
  • SSO / SAML
  • SLA-backed support with dedicated account manager
  • Finance-ready exports for reconciliation
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Pilots start as a scoped prepaid balance after demo. All tiers prepaid.

What counts as usage

One unit = one case processed. Your balance depletes as the platform works — not when people log in.

Return processed

Each return evaluated by the rules engine and risk-scored draws from your balance. Units map to work done — not logins.

Refund abuse flag

Each customer scored against historical patterns — frequency, value anomalies, cross-channel signals — draws from your balance.

Evidence pack

Each evidence pack assembled and formatted for processor submission draws from your balance based on complexity.

Included on every tier

Rules Engine

Configurable rules for return eligibility, risk thresholds, and dispute routing — not a black box.

Approval Flows

High-risk and out-of-policy cases need human sign-off before action.

Evidence Packs

Auto-assembled order, shipping, and comms data — formatted per processor.

Activity Log

Every decision, override, and approval logged with timestamp, actor, and reasoning.

Role-Based Access

Granular permissions — analysts, reviewers, admins — with full accountability.

Integrations

Shopify now. Amazon, eBay, Walmart in pilot. Stripe, BigCommerce, Zendesk, Salesforce planned.

How to get started

1

Book a demo

We walk through your volume, workflows, and integrations. No pitch deck — live product.

2

Scoping & pricing

We propose a balance tier based on your case volume. Pricing scales with usage, not seats.

3

Go live

Integration, rule setup, and team onboarding. Most teams process cases within two weeks.

Common questions

How does usage-based pricing work?
You fund a prepaid balance. Each case processed — returns, abuse flags, evidence packs — draws from it. When it's low, top up. No seat fees, no monthly minimums.
What counts as a unit?
One unit = one case through a workflow. A return evaluation, abuse score, or evidence pack each draw from your balance. Multi-item disputes may use additional units.
Can I start with one workflow?
Yes. Pilot is designed for this — pick one workflow, evaluate, then expand to Growth or Scale when ready.
Is there a minimum commitment?
Balance size is set after your demo based on volume. No long-term lock-in contracts.
What happens when my balance runs out?
You get notified when it's low. Cases continue until zero, then new cases queue until you top up. No data lost.
Volume discounts?
Yes. Unit cost decreases at higher tiers. Contact sales for a custom quote.
What integrations are included?
Shopify on all tiers. Amazon, eBay, Walmart in pilot. Additional integrations on the roadmap. Scale customers can request custom integrations via API.
How long to go live?
Most teams are live within two weeks. Includes integration, rule setup, and onboarding.

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Ready to see it in your environment?

Book a demo and we'll walk through your volume, integrations, and pricing — live.

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