See how Atlacis works inside your ops.
Structured case management with rules you set, approval flows you control, and a complete log of every action.
Rules engine
Set return eligibility, routing, and auto-resolution rules. Version-controlled and exportable.
Approval flows
High-risk cases require human sign-off. The AI recommends — humans decide.
Evidence packs + activity log
Auto-assembled evidence and a complete log of every decision and action.
Illustrative UI
Inside the app
From case ingestion through resolution — every step visible, every action logged.
Case timeline & routing
Every return, refund, and chargeback in a structured timeline. Risk scores, rule matches, and next actions at a glance.
Evidence pack builder
Order confirmations, shipping proof, and communication logs pulled together automatically — formatted per processor.
Activity log & exports
Timestamped entries with actor, action, and outcome. Filter by type, export CSV, or pull via API.
Illustrative UI — actual product appearance may vary.
Built for every team
Exports, evidence packs, and operational controls for the teams that own post-purchase.
Engineering
- API + webhook integrations — no storefront migration
- Role-based permissions with scoped capabilities
- Full activity log with CSV and API exports
- Sandbox environment for safe testing
Finance
- Export by period, channel, and outcome for reconciliation
- Dispute outcome reporting by period
- Configurable retention periods
- Structured logs ready for internal review
CX Operations
- Low-risk cases auto-resolve per rules
- Same rules applied to every case, every time
- Team focuses on exceptions, not routine triage
One AI assistant. Three workflows.
A single AI reviews, scores, and compiles across returns, abuse, and chargebacks — bounded by your rules.
Returns Triage
Checks every return against your rules — eligibility, timeframes, conditions — and routes edge cases for review.
Limit: Can't approve outside policy without human sign-off.
Abuse Detection
Spots patterns — return frequency, value anomalies, cross-channel behavior — and flags repeat offenders.
Limit: Flags only. No automatic blocks or bans.
Evidence Assembly
Pulls order, shipping, and comms data into processor-ready evidence packs.
Limit: Compiles evidence. Doesn't submit without approval.
See the platform in action
A quick walkthrough of returns processing, evidence assembly, and activity logging.
See it for yourself.
Book a demo and we'll walk through your workflows, integrations, and pricing — live.
15-minute intro call. Live product, not slides.