Friendly Fraud Prevention
Subscription Box Company
Example scenario — illustrative metrics, not a guarantee
Scenario
A subscription box company was experiencing a high rate of friendly fraud — customers disputing legitimate charges after receiving shipments. The manual review process could not keep pace with dispute volume or identify repeat offenders across billing cycles.
Approach
Implemented cross-cycle dispute pattern analysis tied to delivery confirmation, tracking data, and prior dispute history. The system surfaces repeat disputers and builds evidence packs that include delivery proof and customer interaction history.
Outcome
28% reduction in repeat disputes over initial measurement period. Automated correlation of delivery confirmation with dispute claims. Historical dispute patterns surfaced per customer with supporting evidence assembled automatically.